Refund and Cancellation Policy

Effective date: 10/9/2026

Pixlora Events LLC reserves equipment, personnel, preparation time, and event availability for confirmed bookings. This policy explains our general cancellation, rescheduling, and refund process.

Booking Payments

Your proposal or booking agreement identifies the reservation payment, remaining balance, payment deadlines, and any amounts designated as nonrefundable.

Any nonrefundable payment or cancellation charge must be disclosed before you accept the booking. Payments are not automatically nonrefundable simply because they have been made.

Client Cancellations

Please submit cancellation requests in writing to jimmie.davis@pixloraevents.com.

Refund eligibility depends on the cancellation date, the terms accepted at booking, and any agreed charges for preparation, completed work, or committed costs. We will provide a written explanation of applicable charges and any refund due.

Rescheduling

Please request a date change as early as possible. Rescheduling depends on equipment and staff availability.

Any payment transfer, rescheduling charge, or price adjustment will be confirmed in writing before the revised booking is accepted. If a new date cannot be agreed, the original booking’s cancellation terms apply.

Custom Work and Enhancements

Approved design work, personalized prints, custom backdrops, special-order items, and other preparations may involve costs before the event.

Any nonrefundable custom charges must be disclosed and accepted in advance. Completed custom work and committed third-party costs are handled according to the booking agreement and applicable law.

Outdoor Events and Unexpected Disruptions

Outdoor bookings must meet the agreed weather protection and safety requirements.

If severe weather, a venue closure, or another circumstance beyond reasonable control affects the event, we will discuss available options. Rescheduling, credits, refunds, and treatment of committed costs will follow the booking agreement and applicable law.

An unexpected disruption does not automatically make every payment nonrefundable.

If Pixlora Cannot Provide the Booked Service

If Pixlora cancels a service and you do not accept a replacement or rescheduled service, we will refund payments for the service we cannot provide.

If only part of a booking is affected, we will identify the affected portion and discuss an appropriate refund or other agreed remedy.

Equipment or Delivery Issues

If equipment or content delivery problems occur, we will make reasonable efforts to resolve them or provide an agreed alternative.

If a material portion of a contracted service remains undelivered, we will review the affected portion and determine an appropriate refund or remedy under the booking agreement and applicable law.

Refund Processing

Approved refunds will generally be returned through the original payment method. We will confirm the amount and initiation date in writing. Your financial institution or payment provider determines when the funds become available.

Questions and Requests

Email: jimmie.davis@pixloraevents.com

Please include your name, event date, booking reference if available, and a description of your request.

Nothing in this policy limits rights available under applicable law.